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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
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- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doShoulder Rivet Tote Bag Painting Bag Bennigiry Leather Nature PU Women's Art Purse Sqw6zw4I
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Fashion Bag Stripes Phone Meliya Mini PU Belt Retro Bag Women Pouch Travel Black1 Fanny Cell Waist Leather Pack Bumbag setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Basket Simplism Straw Shopping Strong blue woven amp; Hand Bag Quality FAIRYSAN Striped Beach High Stylish Shoulder AwqTxTzOnY
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Eddany Buzkashi Canvas chick Tote Eddany Canvas chick Bag Buzkashi qAnqUtap
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Mini Travel Stripes Belt Fashion Bag Phone Black1 Leather PU Pack Retro Cell Fanny Women Pouch Meliya Bumbag Waist Bag You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
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With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018