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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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Chain Bag Evening Dress Wallet Bead Ladies Womens Pink Champagne Purses Bags Clutches Pearls Wedding 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doStrap Clutch Bag Evening Color Party Lovely Black Bag Women's Chain Prom Handbags Sparkly With Bridal For Wedding Black Purse Shoulder Rabbit Rhinestones xIqq4nwH8
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Pink Dress Bags Evening Wedding Wallet Ladies Chain Champagne Bag Womens Clutches Bead Pearls Purses setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
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Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Shoulder Black Luoluoluo Flower Double Rose Embroidery Bag Girl Bag Canvas Travel SOwPnS81f
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Wedding Ladies Womens Pearls Chain Champagne Evening Bag Purses Bags Bead Dress Pink Wallet Clutches You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Bead Pearls Purses Bags Ladies Wedding Womens Champagne Bag Chain Wallet Dress Pink Clutches Evening 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018