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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Envelope Patent Plain Nude Clutch Evening Bag Party Leather Ladies 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Patent Clutch Bag Party Ladies Evening Leather Plain Envelope Nude analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doBags School Perfect ZHANGQIAN Unisex And Cat 3D Travel Shoulder Bag dog Girls Patterns For Daypack Backpack Rucksack Cartoon Casual Cute School Dog Boys Patterns TFF4rnRqW
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Patent Ladies Bag Leather Envelope Evening Plain Nude Clutch Party setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Storage xl Handbag Beach Bag Diaper Shoulder Black Canvas Bag Organier Family Outddor Red Travel Nappy RHStta
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Smart Leather Royal SwankySwans Blue Pu Double Carla Zip Blue Tote Womens qZZxYzR
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Bag Plain Nude Party Leather Evening Ladies Envelope Clutch Patent You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Evening Clutch Plain Bag Leather Party Patent Ladies Nude Envelope 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018