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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doDogs And Handbags Bags Women's Colorful Cats TIZORAX Tote Leather Shoulder nqIztEw
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
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- training people on new systems, face-to-face and online
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Experienced: £22,000 to £24,000
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These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
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You may have to travel to different sites to help users. A driving licence may be required.
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With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018