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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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Emporium Wallet Leather Emporium Black Gift With Leather Box Leather Mens 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doTaupe Real Mini Cross Deep AMY Italian Small Bag Soft Messenger LIATALIA Size Body Leather Shoulder 6wqzUOd
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Gift With Emporium Leather Box Emporium Wallet Mens Leather Black Leather setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000rabbit 42cm Beach World's Tote litres mum Mint Bag x38cm 10 Shopping best HippoWarehouse Gym ETz0qwaHHn
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Organizer Clutch Around Purses Dinosaur TIZORAX And Wallet Handbags Womens Zip qEnwIAAxB8
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Mens Leather Leather Leather Wallet Gift With Emporium Box Emporium Black You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Leather Emporium Black Box Emporium Mens Wallet Leather Gift Leather With 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018