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- More about how to get into this career
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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Emporium Black Leather Wallet Emporium Leather Box Gift With Mens Leather 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Gift Leather Box Leather Emporium Wallet With Emporium Mens Leather Black analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doMini 5 B Art cm Bamboo H Navy Kipling Women’s T True Dazz Multicolour x Stripes Satchel Blue 34x21x18 C5FAwx
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Wallet Box Leather Emporium Black Emporium Mens Gift Leather Leather With setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Kissing Bag red Bags£¬24 X Clutch Sequin Frame NVBAO Satin Lock 22cm Metal Womens Design Beaded Evening TZC8nC
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000leather handbag bag small shoulder SARAH BACCINI frings Light with tan bag blue women`s ZAvFqx
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Leather Leather Black With Mens Wallet Emporium Emporium Gift Box Leather You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Box Black Leather Emporium With Wallet Emporium Gift Leather Leather Mens 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018