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  1. More about how to get into this career
  2. We've included current opportunities to help you with your next steps
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IT technical support staff diagnose and solve software and hardware problems for computer users.

Salary: £16,000 to £35,000 average per year
Hours: 35 to 40 per week

1. Entry requirements

There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.

A college course in computing or IT support, and experience in customer service, will help.

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Leather Pattern Women's Messenger Black Wallet Wristlets Bag Dinner Crocodile Chain Clutch Party Shoulder 2. Skills required

You'll need:

  • excellent customer service skills
  • the ability to explain technical issues to non-technical users
  • Wristlets Crocodile Pattern Leather Wallet Shoulder Party Dinner Chain Women's Clutch Bag Messenger Black analysis and problem-solving skills
  • the ability to prioritise and manage tasks
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3. What you'll do

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You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.

In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.

Your day-to-day tasks may include:

  • communicating with computer users to find and fix problems
  • tracking work in progress and recording issues and solutions
  • updating online knowledge banks
  • servicing and fixing equipment, including printers, projectors and networks
  • Crocodile Black Dinner Party Chain Shoulder Bag Leather Clutch Pattern Messenger Women's Wristlets Wallet setting up new equipment and upgrading existing systems
  • training people on new systems, face-to-face and online

4. Salary

Starter: £16,000 to £22,000

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Experienced: £22,000 to £24,000

Highly Experienced: £25,000 to £35,000

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These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.

Party Crocodile Bag Women's Leather Wallet Dinner Wristlets Black Clutch Chain Pattern Shoulder Messenger You'll work in an office and spend a lot of your time at a computer.

You may have to travel to different sites to help users. A driving licence may be required.

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Party Clutch Shoulder Crocodile Pattern Wallet Bag Women's Wristlets Chain Leather Dinner Black Messenger 6. Career path and progression

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

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Last updated: 02 April 2018