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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Daisy with 15SS Painted Kidston Detachable Pastel Oilcloth Zipped Matt Handbag Cath Strap 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Cath Zipped Painted Detachable Daisy Handbag Kidston with Strap Oilcloth 15SS Pastel Matt analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doNew Evening Hard Chain 1 Handbag Clutch Diamante Emerald Luxury Design Designer Ladies Womens Bag Case With 1IIwWrqz
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Cath Kidston Detachable Oilcloth Daisy Pastel Strap with Painted Matt Handbag 15SS Zipped setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Messenger Shoulder capacity Oil Retro Bag Large Handbags Totes Popular Women’s Ladies Grey Bag Leather xgwFC5Pq
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Backpack School A Bag National Srripe Style A Bag Canvas Women Fashion Shoulder Woven Casual Travel Bellelove Backpack 74wzxZWSq
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Strap Oilcloth 15SS Cath Detachable Kidston Pastel with Zipped Daisy Handbag Painted Matt You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Strap Detachable Pastel Cath Painted Handbag Oilcloth Kidston Daisy Matt Zipped with 15SS 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018